Refund policy

Returns Policy

  1. You may return Goods We have delivered to You for any reason in accordance with this section.
  2. If You wish to return Goods to Us, You must notify our Customer Service team within seven (7) days of the Delivery and provide Us with the details of the Delivery so that We can assess Your concern.
  3. Upon confirmation of the return from Us, you must take the Goods to an Australia Post outlet, and return them to Us using Our reply paid address.
  4. The Goods must be in good order and have Your details clearly marked on the carton. Upon receipt and validation of the returned Goods to Us, Your account will be credited or a new Order issued.
  5. Where Goods are returned to us without Our approval, Fees may apply.
  6. Old, cellared and back vintage wines are in excellent condition in terms of their cellaring history in our cellar. There is risk inherent to handling such items and the buyer must beware. You accept all losses ensuing from purchasing a tired or undrinkable old, cellared or back vintage wine. There is no guarantee of refund or replacement. Please note that We will never offer for sale any bottle that is suspected of being undrinkable for any reason.
  7. No refund or return is available for wines more than seven days after delivery.
  8. We cannot be held responsible for wine that is stored incorrectly.